Information Technology Computer Support Specialist Curriculum

Catalog Number

Course Title

Credits

First Term

10-150-110

Networking Fundamentals

3

10-152-115

Database Fundamentals

3

10-152-150

Programming Logic

2

10-154-125

IT Documents and Processes

2

10-801-195

Written Communications

3

10-804-123

Math with Business Application

3


Estimated Semester Total

16




Second Term

10-107-127

IT Careers

3

10-107-128

Introduction to Security

2

10-152-120

Introduction to Programming

3

10-154-165

Project Management

2

10-801-196

Oral/Interpersonal Communications

3

10-809-199

Psychology of Human Relations

3


Estimated Semester Total

16




Third Term

10-154-140

PC Maintenance & Troubleshooting

3

10-154-145

End User Training

3

10-154-155

Microcomputer Operation Systems

3

10-801-197

Technical Reporting

3

10-809-197

Contemporary American Society

3


Estimated Semester Total

15




Fourth Term

10-154-150

Application Software Support

3

10-154-160

Hardware Networking & Integration

3

10-154-170

Helpdesk Fundamentals

2

10-154-175

Principles of Web Application Development

3

10-101-140

Survey of Accounting

3

10-809-195

Economics

3


Estimated Semester Total

17


Information Technology Computer Support Specialist Courses


10-107-127 IT CAREERS
Student are introduced to and do research into the IT field career possibilities, the paths and skills necessary to obtain those positions. Skills learned and practiced include, job search, cover letter, resume, thank you letter writing, interview techniques, and completion of job applications. Students will participate in job-seeking activities. Lecture. 3 credits.

10-107-128 INTRODUCTION TO SECURITY
Gives the student an introduction to computer security. It focuses on what is security and why is it important in business today. The student will investigate different aspects of security from email security to denial of service attacks on a system. The student will gain practical skills necessary to protect against such attacks. Lecture/Lab. 2 credits.

10-107-190 INFORMATION TECHNOLOGY INTERNSHIP
Provides a structured practical work experience in which students apply the skills and concepts of information technology under the supervision of an affiliated business and a coordinating instructor. Prerequisite: consent of instructor. Field study. 1-3 credits.

10-150-110 NETWORKING FUNDAMENTALS
This course will give the student a basic understanding of the network. The student will gain an understanding of basic networking terminology, and OSI model, network cabling practices, TCP/IP addressing and subnet masking. The student will investigate communication on a LAN environment. Lecture/Lab. 3 credits.

10-152-115 DATABASE FUNDAMENTALS
Students learn the fundamental concepts and applications of relational database tables using a hands-on approach. Topics include database architectures, data structures, planning, creation, inquiry, updating, input and output forms (reporting), and importation of data from an outside source for use in databases. Lecture/Lab. 3 credits.

10-152-120 INTRODUCTION TO PROGRAMMING
Students learn structured programming techniques with an emphasis on business applications using an object-oriented programming language. Activities include development of programs with graphical user interfaces using controls, objects, and properties. Prerequisites: 10-152-150. Lecture/Lab. 3 credits.

10-152-150 PROGRAMMING LOGIC
Introduces students to structured programming logic, using common business applications as foundation for logical design techniques. The logical process is presented in a structured form using flowcharting and pseudo code. Lecture/Lab. 2 credits.

10-154-125 IT DOCUMENTS AND PROCESSES
Introduces the student to forms and processes necessary in the IT field. Students break down the required documents and processes required in the IT field by discipline. Included will be hands-on development of form-types required in the Training, Networking, Programming, Database, and End-User area. Lecture/Lab. 2 credits.

10-154-140 PC MAINTENANCE & TROUBLESHOOTING
Students will maintain and troubleshoot PC hardware and peripherals, configure and upgrade PC components and modules. The students will also learn to maintain and troubleshoot PC operating systems. Lecture/Lab. 3 credits.

10-154-145 END USER TRAINING
The student will analyze and assess case studies for the training needs of an end user. The student will develop the training materials required to train an end user. The student will conduct individual training sessions of his/her peers, instructor, and class using the materials he/she has developed. Prerequisites: 10-150-110, 10-152-115 and 10-152-120. Lecture/Lab. 3 credits.

10-154-150 APPLICATION SOFTWARE SUPPORT
The learner will use multimedia products to create presentations for end-users, departments and upper manager, for informational purposes. Knowledge and experience are also provided in how to obtain and apply software programs, patches, updates, and upgrades to the computer system. Troubleshooting and correction techniques regarding both software products and users are also reviewed and experienced in this course. Prerequisites: 10-150-110, 10-152-115, 10-152-120, and 10-154-125. Lecture/Lab. 3 credits.

10-154-155 MICROCOMPUTER OPERATING SYSTEMS
The student will learn the desktop operating systems most commonly used in business. The student will manage the secure the system resources through the operating system. Peer-to-peer and simple client-server networks will be implemented. The student will also learn to install and manage various peripheral devices with the operating systems. Prerequisites: 10-107-128 and 10-150-110. Lecture/Lab. 3 credits.

10-154-160 HARDWARE NETWORKING AND INTEGRATION
The student will implement wired and wireless networks in a simulated office environment. The student will integrate devices such as PDA's, table PC's, network printers and scanners, telephones, GPS systems, etc., within a networked business environment. Prerequisites: 10-107-128 and 10-150-110. Lecture/Lab. 3 credits.

10-154-165 PROJECT MANAGEMENT
The student will learn the tools and techniques of project management. The student will become familiar with the five process groups of project management and will gain experience in applying the nine knowledge areas of project management. Prerequisites: 10-150-110 and 10-152-120. Lecture/Lab. 2 credits.

10-154-170 HELP DESK FUNDAMENTALS
The student will gain knowledge and experience in applying the techniques used in problem troubleshooting, end-user support and customer service. The student will also become familiar with and apply the tools used in user supply and help desk operations. Prerequisites: 10-150-110, 10-152-120 and 10-154-125. Lecture/Lab. 2 credits.

10-154-175 PRINCIPLES OF WEB APPLICATION DEVELOPMENT
Introduction to the principles of web based development using object-oriented programming languages and other development tools. Provides knowledge on relational database, Structured Query Language, Web Servers, and an object oriented programming language to create web sites. Involves developing database programs for both the client-side and server-side web technologies. Prerequisite: 10-152-120. Lecture/Lab. 3 credits.


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